The fine print, kindly explained
Clarity matters as much in the small print as it does in coaching. This page explains what coaching with Sukoon is and isn't, how your privacy is respected, and the terms that guide our work together.
Last updated · June 2026
Sukoon Wellness & Coaching ("Sukoon", "we", "us") provides life, wellness and personal-development coaching with Coach Kay. Coaching is a forward-focused, collaborative partnership that supports you in setting goals, finding clarity and moving toward the changes you want to make, drawing on your own strengths and resources.
Coaching is not therapy, counselling, psychotherapy, or medical, psychological or psychiatric treatment, and it is not a substitute for any of these. It does not diagnose, treat or cure any physical or mental-health condition. Where past certifications or experience are mentioned (for example in birth or postpartum work), these describe Kay's background and are not offered as a current clinical, medical or licensed service.
Information shared through coaching sessions, the Sukoon Wellness App, this website and any related materials is for general personal-development purposes only. It does not constitute medical, mental-health, legal, financial, or other professional advice, and should not be relied upon as such. You should always consult an appropriately qualified professional before making decisions in those areas.
Coaching works best as a partnership, and outcomes depend on many factors that are personal to you — including your circumstances, your effort and your follow-through. While Kay brings care, skill and decades of experience to every session, no specific result, improvement or outcome is or can be guaranteed. Any examples or results discussed are illustrative and not a promise of what you will experience.
You remain responsible for your own choices, decisions and actions during and after coaching. Coaching may invite reflection and new perspectives, but you are always free to accept or decline any insight, suggestion or exercise, and you retain full responsibility for how you act on them.
Coaching is not a crisis or emergency service. If you are in crisis, experiencing a medical or mental-health emergency, or having thoughts of harming yourself or others, please contact your local emergency services or a qualified crisis line immediately. Coaching cannot replace urgent or specialist care.
If, at any point, Kay believes coaching is not the appropriate form of support for your needs — whether before or during your work together — she may recommend that you seek help from a suitably qualified medical or mental-health professional, and may pause or decline coaching accordingly.
What you share in coaching is treated as private and held with care. Kay will not disclose the content of your sessions to third parties without your consent, except where she is required to do so by law, or where there is a serious and imminent risk of harm to you or to others. These limits exist to keep everyone safe.
We collect only the personal information needed to arrange and deliver coaching — for example your name, contact details, and the notes and reflections you choose to share through sessions or the Sukoon Wellness App. This information is used to schedule and provide your sessions, to communicate with you, and to support your coaching journey.
We do not sell your personal information. Data is kept only as long as necessary for these purposes or as required by law, and is handled with appropriate care and security. As Sukoon serves clients internationally, your information may be processed in countries other than your own; we take reasonable steps to protect it wherever it is handled.
Depending on where you live, you may have rights over your personal data — such as the right to access, correct, or request deletion of it, or to object to certain processing. To exercise any of these rights, or to ask how your data is handled, please contact us.
Every coaching journey begins with a complimentary initial assessment call (or, if you're unsure whether to begin at all, an optional discovery call). There is no payment to book or attend it. The assessment call is where Kay determines whether coaching is the right and appropriate form of support for you; coaching is not therapy, counselling or medical care, and it is not suitable for everyone. If Kay feels coaching is the right fit, she will share how to arrange payment for your chosen package. Payment terms, scheduling, and any rescheduling or cancellation arrangements are agreed directly with you before coaching begins.
Prices shown on this website are indicative and converted from US dollars for guidance; the currency selector is provided for convenience only and is not a live exchange rate. The final agreed fee for your package is the one confirmed with you directly.
Any testimonials or client stories shared on this website reflect the individual experiences of those clients. They are personal to them and are not a guarantee or prediction that you, or anyone else, will achieve the same or similar results.
The content of this website and the Sukoon Wellness App — including text, branding, the Sukoon name and logo, and coaching materials — belongs to Sukoon Wellness & Coaching unless otherwise stated. You're welcome to use materials shared with you for your own personal coaching journey, but please don't copy, reproduce or redistribute them without permission.
This website may occasionally link to external resources for your convenience. We are not responsible for the content, accuracy or practices of third-party sites, and a link does not imply our endorsement of them.
These terms, and any coaching agreement between you and Sukoon, are governed by the laws of the jurisdiction in which Sukoon operates. Any disputes will be handled in accordance with that jurisdiction. Where you access this site from elsewhere, you remain responsible for compliance with any local laws that apply to you.
We may update this page from time to time to reflect changes in our practice or in applicable law. The "last updated" date above shows when it was most recently revised. Please review it occasionally so you stay informed.
Questions about anything on this page — including your privacy or these terms — are always welcome. You can reach us at hello@sukooncoaching.com, and Kay will be glad to help.